Respondents to a recent PR industry body survey say being professional is important to public relations. But does being professional at your job make you part of a profession.
The annual Chartered Institute of Public Relations (CIPR) State of Profession survey gives a snapshot of the public relations discipline in the UK.
I wrote last week about the lack of a social and digital media skill set in the industry and why it’s important to skill up. This post focuses on what it means to be professional. And whether simply pleasing your customer makes you part of a profession.
To the State of the Profession survey question: “Is professionalism important?” Ninety-six per cent answered “being considered a professional is important” with 76% strongly agreeing with this statement and 18% tending to agree.
But, when prompted to say what they believed were the best demonstrations of that professionalism more than half of all respondents indicated that ‘satisfying clients and/or employers was the clearest demonstration of professionalism in public relations claiming 55% of responses.
Of course, pleasing your clients is important. It’s the way to stay in business. But does this make you professional? Does it make you part of a profession?
Using client satisfaction as your yardstick means that Matt, the guy who cuts my hair at Barber Supreme here in Sydney, is a professional belonging to a profession. I think he does an excellent job. I love the ritual of visiting him every month. He hands me a cold bottle of beer on arrival. Engages me in conversation both broad and erudite. Provides a terrific cut. And when the hot towel arrives on a little metal plate I know the ritual is complete.
“No barrier to entry. No enforced CPD means you get good PR practitioners and bad ones. Those who strive to innovate. To push the discipline forward. But equally those who get stuck in a moment in time. Fossilised.”
Matt’s been to barber college – it’s where he met his co-partner, Chris. But I don’t know if the course lasted a day, a fortnight or several years. As far as I’m aware Matt hasn’t signed up to any barbers’ code of ethics. Nor, does he have to keep up with continued professional development points. I doubt, too, whether Matt was mandated to train for a period of time as a junior barber before earning his full barber stripes. If Matt is found to have provided a poor cut his customers will vote with their feet and not return. However, He won’t be thrown out of barbering.
I think Matt does a fantastic job. My mother, via Skype, disagreed with the quality of his last cut, though. “It’s far too short for your big fat face” were her exact words. Others have commented on the length of my sideburns: “You joining a motorcycle gang?”
Here’s the thing. Matt gives me what I ask for. He delights me by delivering to the letter. But is he giving me what I need? Have styles and fashions evolved since he first took up the razor? What’s he doing to keep up with – and stay ahead of – trends in his industry?
Being good at your job doesn’t automatically make you professional. And, it doesn’t necessarily make you part of a profession.
I touched on these points in a LinkedIn group thread owned by the Public Relations Institute of Australia (PRIA). Neil O’Sullivan, National Marketing and Communication Manager at PRIA, positioned PR alongside accountancy. I countered arguing that accountancy is a profession. Public relations is not.
For alliterative purposes of the headline I’ve substituted the profession of accountancy for that of being a barrister. I suppose I could have used the term ‘bean counter’ in the headline if I was stuck on using accountants. But I wasn’t. In fact barista would have worked even better in the headline than barber. But, just 18-months into Sydneysider living I am yet to become a fully-fledged coffee snob. So “Public relations: more barrista than barrister” didn’t make the cut.
In the Linkedin thread I reasoned that to belong to a profession you need first to:
Once in, and accredited by the relevant professional organisation, you are bound by that body’s code of professional ethics. You then need to undertake regular CPD. And, there are sanctions for malpractice. You will not be able to your services again within that jurisdiction.
In public relations, you only need to print up some business cards, perhaps spend a bit on Google Adwords and convince clients to pay your fees. As it’s not a profession there’s no minimum threshold. No barrier to entry. No enforced CPD. No sanctions for malpractice. This means you get good PR practitioners and bad ones. Those who strive to innovate. To push the discipline forward. But equally, those who get stuck in a moment in time. Fossilised. By this reasoning PR practitioners have more in common with barbers than they do barristers.
Neil explains that in order to become a full member of the PRIA, you must adhere to strict minimum academic requirements and keep up with CPD points criteria.
“Eligibility [to PRIA] is restricted to those who have over five years experience working in public relations/communication or related role; or who hold a PRIA accredited degree with more than three years’ experience in a public relations/communication or related role” explained Neil.
“PR practitioners are not mandated to join professional bodies. No doubt, the sensible ones will. They are the ones who will provide best-of-class work for their clients, advance the discipline and achieve CPD points along the way.”
This is my point. Unlike professions, public relations practitioners are not mandated to join professional bodies such as PRIA, CIPR, PRCA or PRSA. No doubt, the sensible ones will. They are the ones who will provide best-of-class work for their clients, advance the discipline and achieve CPD points along the way.
But these bodies are membership clubs pushing best practice. They are not true professional bodies who wield the ultimate power of preventing practitioners from practicing their profession if found to have breached the profession’s codes.
Judy Gombita, writing in a post back in December 2007 on PR Conversations tackles the question of whether public relations is a profession, trade or industry. Judy comes down firmly on the side against public relations being a profession. Offering up Chitra Reddin’s Four Pillars of Professionalism this thoughtful post identifies six challenges facing public relations in its push to become a profession along with possible answers.
In the UK only a third of PR practitioners belong to an industry body – and are therefore bound by industry body codes. Just a fraction of these has committed to CPD (though this is rising). And according to the CIPR survey 52% of respondents said they didn’t hold a professional qualification of any sort.
Sarah Pinch, CIPR president 2015 writes in the introduction to the survey: “Professionalism is about standards, quality, ethical working and assurance of our work to our employers, employees, colleagues, and clients … . The CIPR has to sharpen its message about professionalism … .This means delivering professionals who are not only qualified and skilled to do the job, but also held to account under our Royal Charter and our code of conduct.”
Changing behaviours is like observing people during a fire. Some people will instinctively move as soon as they see the light of the flames. Others won’t budge until those same flames are singeing their clothes.
To elevate PR to a profession means not just preaching to the choir – speaking to those already signed up to professional standards. It means somehow reaching those who Danny Whatmough and Max Tatton-Brown call “the big long tail of PRs”. One law of change states: “Change happens only as the result of insurmountable market pressure”. These PRs will only adapt when they’ve been burned financially.
Public relations has a bright future – but practitioners need to build a strong, unified industry voice via their national industry bodies. CIPR and PRCA, in the UK or PRIA in Australia. That means signing up to their codes of conduct and understanding that to be relevant tomorrow means lifelong learning today.
Scott Guthrie works with companies to drive business growth in the social age through strategic insight and technical know-how. That's not giving you a lot of detail, is it? So, read more here.