How influencer marketers can avoid a knock out and box clever – explains Scott Guthrie
Nike has ended its endorsement contract with Manny Pacquiao after the ten-time world boxing champion described same-sex couples as “worse than animals” during a televised interview earlier this week.
The US sportswear company acted swiftly and decisively to sever ties and distance itself via a statement which read: “We find Manny Pacquiao’s comments abhorrent. Nike strongly opposes discrimination of any kind and has a long history of supporting and standing up for the rights of the LGBT community. We no longer have a relationship with Manny Pacquiao.”
Pacquiao turned to social media for his sorry-not-sorry apology. Sporting a Nike T shirt for his video mea culpa the boxer said he was “sorry for everyone who got hurt due to my comparison of homosexuals to animals”. His stance on same-sex marriage, however, didn’t budge.
I'm sorry for hurting people by comparing homosexuals to animals. Please forgive me for those I've hurt. God Bless! pic.twitter.com/bqjRcWqp8R— Manny Pacquiao (@mannypacquiao) February 16, 2016
So what, if anything, can PR professionals and marketers learn from this week’s influencer marketing meltdown?
Identifying the perfect influencer is more than just focusing on reach, resonance and relevance. Way back in March 2012 Brian Solis, Principal Analyst of Altimeter Group, described reach, relevance and resonance as the pillars of influence in his first report for the research and strategy firm: the rise of digital influence and how to measure it.
Until this week he had the relevance, too. Relevance is the measure of mutual relevance. How ‘on topic’ the influencer is with your key audience. The boxer’s social media channels were, for the most part, awash with training videos and of him with his family.
Resonance is measured by how much activity an influencer generates by publishing content. His social media posts regularly receive tens of thousands of likes and shares.
There are, however, two other Rs to consider: receptivity and respect.
Influence isn’t preordained, it’s earned through being productive, by being well liked, and by earning credibility within your peer group.
The value influencers bring to brands is their ability to affect change through their authentic voice. But this voice can not be at odds with a brand’s values. Influencers must be receptive to understanding a brand’s business objectives and respectful of their brand values.
Working with influencers is a dynamic process. Brands can’t just do the leg work once up front, identify an influencer, sign them up, then let them ‘get on with it’. Brands need to continually validate and measure influencers against their values, both at brand and corporate levels, and business objectives.
Influencers’ motivations vary from growing an audience, to shaping their image and earning money.
Augure, an SaaS influencer marketing company asked over 600 marcomm professionals across 32 countries what factors they believed motivated influencers.
An influencer’s motivations can shift over time as they hit different points in their lives.
Pacquiao is expected to retire after the bout against Timothy Bradley in Las Vegas on 9th April. He’s looking forward not back. Concentrating on his political career campaigning for a seat in the Philippines’ senate in May’s election.
His values may now be totally out-of-sync with those of Nike’s (along with the vast majority of us) but perhaps not for the ultra-conservative voters in the Philippines.
Pacquiao, a devout catholic and father of five, understands that attitudes to same-sex relationships are complicated by the strong influence of the Roman Catholic church in the Philippines – the world’s fifth largest Catholic country.
As any seaside town comedian will tell you: “it’s all in the timing”. In influencer marketing the trick for brands is to spot influencers in their ascendency. Then to form mutually-beneficial relationships, nurturing them throughout their careers.
But in business terms Pacquiao’s usefulness to Nike has run its course. He is expected to hang up his gloves in a couple of months.
From the boxer’s point-of-view money generated from endorsements is a tiny proportion of his wealth. According to Forbes the Mayweather fight brought his career earnings to $485 million. Endorsements, however, contributed less than 10% of the total.
This isn’t the first time Nike has fallen out with its brand ambassadors. The US sportswear company told Lance Armstrong to get on his bike after revelations of drug use by the Tour de France cyclist. The firm parted company with Oscar Pistorius, too, when the athlete was arrested for murdering his girlfriend.
This week’s influencer meltdown doesn’t suggest poor judgement by the brand. Rather it highlights the dynamic interplay between brand and influencer and the need to continually validate and measure the appropriateness of the relationship against core values and business objectives.
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Scott Guthrie works with companies to drive business growth in the social age through strategic insight and technical know-how. That's not giving you a lot of detail, is it? So, read more here.